Shipping policy

Thank you for shopping at JOINTIX! We are dedicated to providing you with a fast and curated shopping experience. Please read our Shipping Policy carefully to understand how your orders are processed and delivered.

1. ORDER PROCESSING TIME

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. SHIPPING MODEL (DROPSHIPPING)

JOINTIX operates on a dropshipping model. This means your products are sourced from and shipped directly by our trusted third-party suppliers.

  • If you order multiple different items, they may arrive in separate packages and at slightly different times, depending on which supplier is fulfilling the product.

3. DELIVERY TIMELINES (MAX 5-7 DAYS)

We know you want your products fast. Because we work with efficient logistics partners, our delivery timelines are strictly managed:

  • Standard Delivery: 5 to 7 business days maximum from the date of shipment.

While we always aim to deliver within this window, minor delays may occasionally occur due to extreme weather, regional courier issues, or high-volume festive seasons.

4. SHIPPING CHARGES

Shipping charges for your order will be calculated and displayed clearly at checkout. We look to provide the most affordable and secure shipping options available.

5. TRACKING YOUR ORDER

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to update on the carrier's system.

6. WRONG ADDRESS & UNDELIVERED PACKAGES

It is the customer's responsibility to ensure that the correct shipping address, pincode, and contact number are entered at checkout.

  • JOINTIX is not responsible if a package is undelivered due to an incorrect or incomplete address provided by the customer.

  • If a package is returned to our supplier due to a wrong address or because the customer was unavailable to receive it, any re-shipping charges will be borne by the customer.

7. LOST OR DAMAGED PACKAGES

Once a package is handed over to the third-party shipping courier, the risk of loss passes to you. JOINTIX is not legally liable for packages lost or severely delayed by the courier service. However, if your package is significantly delayed or shows no movement, please contact us and we will assist you in coordinating with the carrier.

CONTACT INFORMATION

If you have any questions about the shipping status of your order, please reach out to us:

  • Email: jointixindia@gmail.com

  • Phone: 8595389603

  • Address: A-46 Aali vihar, Sarita vihar, New Delhi - 110076